Key Responsibilities

• Serve as the Primary Manager, with full authority to act on all matters related to contract performance and daily operations.

• Provide leadership, oversight, and coordination across the following support service areas:

  • Tier 3 Enterprise Management (EM) Administration Support

  • Tier 2 and Tier 3 Systems Administration Support

  • Information Assurance & Security Administration Support

  • IT Knowledge Management Support

  • Configuration and Change Enablement Services (Standard and Senior Levels)

  • IT Architectural Engineering Services

  • Identity Engineering Services

  • Endpoint Engineering Services

• Manage project schedules, resources, risks, and budgets to ensure successful service delivery.

• Develop and maintain policies, processes, and documentation aligned with enterprise service management best practices.

• Act as liaison with government stakeholders to address issues, resolve escalations, and ensure service levels are met or exceeded.

• Supervise technical staff and coordinate cross-functional teams to deliver high-quality IT support services.

• Ensure compliance with applicable government regulations, security requirements, and information assurance standards.

• Support continuous improvement initiatives in service delivery, systems performance, and security posture.

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Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).

• 10+ years of progressive IT program/project management experience, including large-scale federal or enterprise IT contracts.

• Proven ability to manage multidisciplinary teams across infrastructure, security, and engineering domains.

• Strong understanding of ITIL, enterprise service management, and configuration/change management frameworks.

• Experience with Information Assurance, Security Administration, and DoD/government compliance requirements.

• Excellent communication, leadership, and stakeholder management skills.

• PMP or equivalent project management certification (required).

• ITIL Certification (preferred).

• Active DoD Secret Clearance (or ability to obtain and maintain).