Job Overview
We are seeking an energetic, motivated, and innovative Scrum Master to support program delivery and drive Agile excellence. The role involves working closely with program teams, stakeholders, and cross-functional units to manage, maintain, and optimize project execution and service delivery.
The Scrum Master will play a critical role in ensuring successful Agile implementation, improving team performance, and delivering high-quality solutions. Key Responsibilities
1. Agile Ceremony Facilitation

• Facilitate Agile ceremonies including:
  • Daily Stand-ups
  • Sprint Planning
  • Backlog Refinement
  • Sprint Reviews & Retrospectives
• Participate in Scrum of Scrums and sprint demonstrations
• Track and share Agile metrics; drive continuous improvement

2. Planning & Backlog Management

• Ensure team understanding of:
  • Sprint goals, scope, and product domain
  • Definition of Ready (DoR) and Definition of Done (DoD)
• Collaborate with Product Owner to:
  • Maintain a healthy backlog
  • Prepare stories for upcoming sprints
  • Define acceptance criteria
• Support release planning and roadmap alignment

3. Team Support & Coordination

• Foster collaboration, transparency, and effective communication
• Remove blockers and impediments impacting team progress
• Act as a shield to protect the team from external disruptions
• Facilitate cross-team coordination and dependency tracking
• Promote a proactive, experimental, and continuous improvement mindset
• Build high-performing teams and manage interpersonal dynamics

4. Stakeholder Communication

• Communicate progress, risks, and impediments to stakeholders
• Ensure alignment between internal teams and external dependencies
• Coordinate with technical teams for:
  • Environment setup
  • Code deployments
  • Production releases

5. Coaching & Agile Leadership

• Coach teams on Agile and Scrum principles
• Drive Agile maturity across teams
• Encourage innovation, collaboration, and knowledge sharing
• Support practices like:
  • Cross-functional training
  • Pair programming
• Identify strengths and areas of improvement within the team

Required Qualifications

• Bachelor’s degree with 5+ years of relevant experience
  (or Master’s degree with 3+ years of experience)
• 5+ years of experience as a Scrum Master
• Proven experience driving Agile transformation and adoption
• Certification:
  • Certified Scrum Master (CSM) or
  • PMI-ACP (or equivalent)
• Hands-on experience with tools like:
  • JIRA
  • Confluence
• Strong communication, facilitation, and interpersonal skills
• Excellent time management and problem-solving ability
• High attention to detail and delivery focus

Preferred Qualifications

• Background in software development or IT projects
• Experience working with cross-functional teams
• Familiarity with:
  • SAFe (Scaled Agile Framework)
  • CMMI Level 4 concepts
• Exposure to SDLC roles (developer, tester, analyst, etc.)
• Knowledge of:
  • Test Automation
  • CI/CD
  • Test-Driven Development (TDD)