Description
We are hiring an energetic, motivated, innovative individual to be a part of our team supporting in Baltimore, MD. The Integrated Service Delivery (ISD) Tech Lead works closely with the ISD team, ISD Manager, and Tier 2 Managed Services Lead, to oversee the technical activities and workloads of their team, facilitate meetings with the customer and team, and ensure that support services satisfy consumer requests. The ISD Tech Lead must have strong communication and technical skills to motivate and encourage workers. They also use strong interpersonal skills to build relationships, and application customers. You will deliver technical guidance, and IT solutions that ultimately ensure that the functions of Medicare, Medicaid, and Marketplace are carried out for the US citizen and contribute to efforts to reduce healthcare costs. Candidate will collaborate closely with our internal teams to design, implement, fine-tune, and sustain our organization and client’s cloud-based solutions. Candidate will be responsible for deploying and troubleshooting cloud systems, providing guidance on emerging cloud initiatives, and ensuring the integrity and security of our cloud infrastructure.
The current work environment is remote leveraging various tools such as Slack, Microsoft Teams, and Zoom.
Key skills needed. We need well versed in the following - Technical leadership with strong Linux (x86), zLinux, Windows Active Directory and AWS Cloud background experiences.
Primary Responsibilities:

Overseeing the technical aspects of the ISD techs, including troubleshooting, making design and architectural decisions, and supervising system modifications.
Providing direction and mentorship in tech support and service delivery.
Proven optimization experience with on-prem and AWS Cloud applications which leads to overall cost savings for the customer. Analyze and come up with a plan on optimization objectives with knowledge on how to implement.
Site Reliability Engineering (SRE) proven experience with software engineering principles to IT operations and infrastructure to improve system reliability and scalability.
Monitoring experience and ability to set up alerts in various tools (Datadog, Nagios, New Relic, etc.).
Managing and facilitating meetings with associated action items and minutes.
Ensure that teams are improving technical skillsets by using information gathered at customer and standup meetings to target areas that need improvement.
Supporting and identifying customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Provide guidance and stewardship in Agile and DevOps practices that maximize flow.
Contribute to a culture of continuous improvement by establishing and participating in feedback loops.
Become a subject matter expert with Hybrid Cloud and Enterprise Shared Service offerings.
Develop strong relationships and partnerships with the other ISD teams and customers.

Basic Qualifications:

BS degree and 12+ years of prior relevant experience or master’s with 10+ years of prior relevant experience. Experience may be substituted in lieu of degree.
Proven experience in cloud engineering or a related role.
Night and weekend work required along with on-call responsibility.
Certification in cloud platforms such as Azure, AWS, or GCP is preferred.
Strong troubleshooting and problem-solving skills.
Excellent communication and collaboration abilities.
Client management skills for effective client interactions.
Relevant training and certifications in cloud engineering.
Knowledge of industry best practices for cloud solutions.
Familiarity with security policies and cloud security best practices.
Analytical skills to identify and resolve infrastructure vulnerabilities and deployment issues.
Knowledge of the Software Delivery Life Cycle (SDLC).
Build Tools: Jenkins, GitLab, GitHub.
Configuration Management tools: Ansible, Terraform, Git.
Efficient communication, zero handoff mentality.
Excellent writing and verbal communication skills.
Ability to manage conflict effectively.
Ability to adapt and be productive in a fast-paced dynamic environment.
Excellent communication and collaboration skills supporting multiple stakeholders and business operations.
Self-starter, self-managed, and a team player.

Preferred Qualifications:

Ansible, bash and/or Python. To automate system administration or troubleshooting tasks.
Linux and Windows OS.
Proven ability to work with challenging customers.
Experience with IaC and DevOps tools: Terraform, GitHub, Jenkins, JFROG.
Experience and understanding of automating manual processes.
Agile-based knowledge and skill, including experience with Scrum Ceremonies and work management tools (e.g., (JIRA, Confluence, Kanban).

Required Clearance

Ability to obtain a Public Trust clearance

All candidates must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.